Writing Tool Login Help: Account Access, SSO, and Password Reset

Writing Tool Login Help: How to Get Back Into Your Workspace

To sign in, go to your workspace's login page and enter your email and password, or choose single sign-on (SSO) if your organization uses it. If you can't get in, use the password reset link, check your SSO setup with your administrator, and contact support if the problem continues.

This writing tool login help guide covers each route in turn. Most access problems come down to one of three paths, and knowing which one your account uses saves a lot of guessing.

The three access paths

1. Email and password. You created credentials when you accepted an invitation or signed up. This is the default for individual accounts.
2. Single sign-on. Your organization manages your identity through a provider, and you sign in with your work account instead of a separate password.
3. Password reset. This is the recovery route when the first path fails. It doesn't apply to SSO accounts, since the password lives with your organization.

What to try first

Start with the simplest check: confirm you're on the correct login page and using the email address your invitation was sent to.

Then match the method to your account. If your team signs in through a company portal, choose SSO rather than typing a password. If you normally use a password and it fails, request a reset.

Only contact support once those steps are exhausted. The sections below walk through each one.

How Do You Sign In to Your Writing Workspace for the First Time?

Your first workspace sign in usually starts with an invitation email. Follow these steps in order:

1. Find the right login page. Use the link in your invitation or the address your administrator gave you. Bookmark it once it works.
2. Open the invitation email. Search your inbox and spam folder for the message sent to your work or personal address. Select the accept or join button.
3. Enter your credentials. Use the same email address the invitation went to. If you're creating a new password, choose one you don't use elsewhere. If your organization uses SSO, pick that option instead and sign in with your work account.
4. Confirm your workspace. Check the workspace name shown after you land. If you belong to several, make sure it's the one you expected before you start writing.

If the invitation link fails or has expired, ask whoever invited you to send a new one.

Signing In With Single Sign-On Through Your Organization

With SSO login, your organization's identity provider confirms who you are, and the writing tool trusts that confirmation. You don't create a separate password for the workspace. You sign in with your work account, and the provider sends the tool a signal that you're approved.

Companies commonly use providers such as Microsoft Entra ID, Google Workspace, Okta, or OneLogin. Which one applies depends on your employer, so check your invitation or ask your IT team.

What to enter on the login screen

1. Open your workspace's login page.
2. Choose the SSO option, often labeled "Continue with SSO" or "Sign in with your organization."
3. Enter your work email, or your workspace's domain or name if asked.
4. You'll be redirected to your company's sign-in page. Enter your work credentials there and complete any verification prompt.

Don't type a password into the tool's own password field. SSO accounts typically can't use it.

If SSO fails to redirect or shows an error

Try a private window and disable pop-up blockers first. If it still fails, send your administrator:

• The exact error message and the time it appeared
• The email address you used
• Whether you're assigned to the writing tool in your identity provider
• Whether the workspace's SSO configuration or domain settings changed recently

How Do You Reset a Forgotten Password?

To reset your password, open the login page, choose the "Forgot password" link, and enter the email address tied to your account. The tool then sends a reset link to that inbox.

Note that this only works for email-and-password accounts. If your team uses SSO, the password is managed by your organization.

Steps to recover your account

1. On the login page, select the forgot-password link.
2. Enter the email address your invitation was sent to. A different address won't match your account.
3. Open the email and click the link soon after it arrives. Reset links usually expire, and requesting a new one typically invalidates the older one.
4. Choose a new password that is long, unique, and not reused from another tool. A short phrase of unrelated words is easier to remember than a string of symbols.
5. Sign in with the new password to confirm it works.

If the email never arrives

Wait a few minutes first, then check your spam, junk, and promoted-mail folders. Search your inbox for the tool's name.

If nothing turns up:

• Confirm you typed the address correctly.
• Try any other address you may have signed up with.
• Ask your IT team whether a mail filter is blocking the sender.
• Request the reset only once or twice, since repeated requests can create confusion over which link is valid.

If these fail, contact support.

Fixing Common Sign-In Errors and Locked Accounts

Work through these checks in order. Most sign in error messages trace back to one of them.

• Wrong email address. Use the address your invitation went to. A personal and a work address can each have a separate account, or none at all.
• Mistyped credentials. Retype the password instead of pasting it, and check Caps Lock. Paste can bring in a trailing space.
• Expired links. Invitation and reset links stop working after a time limit or once used. Request a fresh one and open only the newest email.
• Browser cache and cookies. Stale data can cause loops or blank pages. Try a private window first. If that works, clear cookies for the site, or disable extensions that block them.
• Account locked. Repeated failed attempts can trigger a temporary lock. Stop trying, wait for the lockout period your workspace sets, then sign in once carefully. If the lock stays, ask your administrator or support to unlock it.
• Password and SSO mismatch. If your organization uses SSO, a password you set earlier may no longer work, and the reset link won't help. Choose the SSO option instead. If you used a password before and now see an error, ask your administrator which method is required.

If none of these work, note the exact error text before you contact support.

Securing Your Account After You Regain Access

Once you're back in, take a few minutes to close any gaps that caused or worsened the lockout.

1. Set a new password you haven't used elsewhere. If you reset it, the new one should be unique to this tool. A password manager makes long, random passwords practical.
2. Review active sessions. If the tool lists signed-in devices, sign out any you don't recognize or no longer use, especially shared or public computers.
3. Turn on two-factor authentication where offered. An authenticator app or security key adds a second check, so a stolen password alone isn't enough. Save any backup codes somewhere safe, outside the tool itself.
4. Check your recovery email. Make sure it's an address you still control.

If you sign in through SSO, your organization manages the password and verification. Ask your administrator what protections are already in place.

Avoid reusing passwords across tools. One breach elsewhere can otherwise expose your writing workspace.

When to Contact Support and What to Include in Your Request

Contact support once you've tried the basics: a password reset, a different browser or cleared cache, and, for SSO accounts, a check with your administrator. If the reset email never arrives or the error keeps returning, it's time to write in.

Include:

• The email address on the account
• The login method you used (email and password, or SSO)
• The exact error message, or a screenshot of it
• What you already tried, and roughly when the problem began
• Your browser and device

Never send your password. Support will not need it.